Shipping Policy

1. Processing / Fulfillment Time
Orders are typically processed within 1–3 business days after payment is confirmed.

2. Estimated Delivery Time
Estimated delivery time is 7–12 business days after dispatch. Delivery times may vary by destination.

3. Shipping Fees
Shipping costs are calculated at checkout based on the destination and selected shipping method. Free standard shipping is available on orders over $69.

4. Fulfillment / Shipping Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

5. Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.

6. Delay / Lost Package
If your tracking information has not been updated for an extended period or your package appears to be lost, please contact service@lususcane.com with your order number. We will work with you to investigate and resolve the issue.

7. Contact
Email: service@lususcane.com
Phone: +86 16913368316
Hotline Service Hours: PDT 9AM–6PM

Business Information

• Brand Name: LususCane

• Legal Company Name: Shaanxi Kangxingjia Intelligent Network Technology Co., Ltd.

• Business Address: Room 412, Unit 2, Building 6, Phase 2, Airport New City Airport Industrial Park, Xixian New Area, Shaanxi Province, China, Y055