FAQ
Who operates this website?
LususCane.com is owned and operated by Shaanxi Kangxingjia Intelligent Network Technology Co., Ltd.
How long does processing take?
Orders are typically processed within 1–3 business days after payment is confirmed.
How long does delivery take?
Estimated delivery time is 7–12 business days after dispatch. Delivery times may vary by destination.
How much is shipping?
Shipping costs are calculated at checkout based on the destination and selected shipping method. Free standard shipping is available on orders over $69.
Where do you ship from?
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
What if my package is delayed or lost?
If your tracking information has not been updated for an extended period or your package appears to be lost, please contact service@lususcane.com with your order number.
What is your return window?
Eligible products may be returned within 30 calendar days after delivery.
How do I request a return?
Contact service@lususcane.com with your order number, the item you wish to return, the reason, and photos or videos where relevant.
When will I receive my refund?
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
How do I contact you?
Email: service@lususcane.com
Phone: +86 16913368316
Hotline Service Hours: PDT 9AM–6PM